Got an error message?

First step: use the latest version

Make sure you're on the latest AlphaSet version from the App Store or Google Play — we improve the app constantly. It's best to uninstall any old version before updating, then relaunch the app and check that it works.

Alternative access via Web App

While you work on a mobile app issue, you can still use AlphaSet through your web browser so you're never locked out — log in at app.alphaset.org.

Common error categories + fixes

1. App / display errors

Blank screen, app freeze, unresponsive buttons, generic error messages.

• Close and re-open the app.
• Delete and reinstall the app: uninstall AlphaSet → reinstall from the app store → log in and check.
• Restart your device to clear temporary glitches.

2. Connection / network errors

Failed to load data, "no connection," charts not loading, unusually slow loading.

• Make sure your device has stable Wi-Fi or mobile data.
• Check that device settings aren't blocking the app's network permission.
• Retry once your connection is stable. For charts, also see [[charts-not-showing]].

3. Exchange connection / API errors

Errors when connecting an exchange, scanning/pasting an API key, "permission denied," "invalid key."

• Check the API key has the correct trade permission (NO withdrawal) and is still valid.
• Recreate the key if needed. See [[api-connection-errors]] and [[connect-bingx]] for step-by-step help.
• Alpha Stock VN: check that your trading authorization (SACO) in Entrade X is still active — see [[connect-dnse-saco]].

4. Payment errors

Payment declined, not recorded, or subscription not yet activated.

• See [[payment-failed]] for reasons for a decline, how to retry, and how to change your method.

🖼️ [IMAGE PLACEHOLDER] A sample AlphaSet error message with a "Retry" button and a "Send screenshot to support" link, dark background with mint accent.

Important note

An error message in the interface does not mean your money is at risk. Your funds always stay on your own exchange. AlphaSet never holds your assets. You can always open your exchange app to see your real balance.

When should I contact support?

If the error persists after trying the steps above, send it to support as soon as possible, including:

• A screenshot of the exact screen where you got the error.
• A brief description of the issue.
• The steps you already tried.
• Your device and operating system information.

These details help the team resolve it faster. See [[contact-support]].