Contact & Support
Choose the support channel that fits you best. For urgent issues, reach us on Telegram for the fastest response.
Telegram Support
FastestOur support team monitors Telegram 7 days a week and replies as soon as possible.
Email Support
< 24hFor billing, account, and formal requests. We will respond within 24 hours.
Help Center
Self-serveFind help on features and plans, exchanges, billing, and Alpha setup.
Common topics
Before reaching out, check whether your question is already answered in the FAQ.
- Exchange API connection issues
- Engine has not started trading
- Billing and invoice requests
- Plan upgrades and downgrades
- Account security concerns
- Alpha performance questions
- Referral programme and rewards
- Enterprise & partnership enquiries
Support hours
Telegram
Monday – Sunday, 09:00 – 21:00 (GMT+7)
We reply within 24 hours (business days)
Urgent issues
Telegram - priority queue, response in about 1 hour
AlphaSet
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