Trading hasn't started yet?

Why don't I see trades right away?

After you connect your exchange and choose a plan, the Quant Engine doesn't trade instantly. It needs a short calibration window to read your full balance, sync with your exchange, and wait for the Alpha's first rebalancing interval.

• Paid first, then connected your exchange: trading starts within ~24 hours after you connect the exchange (counted from connection, not from payment).
• Connected your exchange first, then paid: trading starts within ~24 hours after the payment completes.

During this window your dashboard may show DEMO data. When the Engine places its first trade, you'll get a notification and see your real portfolio replace the DEMO one.

🖼️ [IMAGE PLACEHOLDER] AlphaSet dashboard in a "calibrating" state — integration progress bar plus a label "Engine is preparing, expected within 24h," on a dark background with mint accent.

Two common reasons trading hasn't kicked off

1. Payment not yet recorded. If your subscription payment hasn't gone through, the Engine won't start. Check the payment status in Plans & Billing. If your payment was declined, see [[payment-failed]].
2. Allocation differences smaller than the minimum tradable size. If your portfolio already closely matches the target allocation, the Engine may not need to place new orders right away. Trades appear once there's a large enough difference.

How to check for yourself

Your funds always stay on your own exchange — you can view trading activity there directly at any time.

• Open your exchange account (BingX for Alpha Crypto, or Entrade X / DNSE for Alpha Stock VN).
• If trades have already started on the exchange but the AlphaSet dashboard still shows DEMO, just wait a little — the dashboard will sync within about an hour.

When should I contact support?

• It's been over 24 hours: please allow about 12 more hours, in case your integration needs extra time.
• After 36 hours you still see no trading activity at all on the exchange → open the in-app support chat and the team will check and explain exactly what's happening.
• There are trades on the exchange but the dashboard is stuck on DEMO longer than expected → message support and it'll be fixed quickly.

See [[contact-support]] for how to send the right details.