Contact support

Support channels

In-app chat is the recommended channel. An AI assistant helps 24/7 and resolves most questions instantly; when needed, your request is escalated to a human support agent during business hours.

🖼️ [IMAGE PLACEHOLDER] The in-app support chat button in AlphaSet (bottom-right), with a bubble "How can we help?", dark background with mint accent.

Response time (SLA)

• You'll get a response within 24 hours (excluding weekends — weekend messages are answered first thing Monday), and 48 hours at most.
• The in-app AI assistant responds instantly to most common questions.

Send your message with confidence — the team works hard to resolve your issue swiftly, friendly, and effectively.

Send the right info for a faster fix

So the team can help from your very first message (without back-and-forth), please include:

• A brief description of the issue.
• A screenshot of the exact screen with the problem (essential for display / error-message issues).
• The steps you already tried.
• Your device + operating system (e.g. iPhone 14, iOS 18).
• For balance issues: the number on AlphaSet and the number on your exchange.
• For payment issues: the method, amount, and timestamp.

Before you message, try these articles

Many issues resolve themselves in a few minutes:

• Trading hasn't started → [[trading-not-started]]
• Trading suddenly stopped → [[trading-stopped]]
• Balance differs from exchange → [[balance-mismatch]]
• Returns look wrong → [[returns-look-wrong]]
• Charts not showing → [[charts-not-showing]]
• Got an error message → [[error-messages]]
• Payment failed → [[payment-failed]]

A reminder for peace of mind: your funds always stay on your own exchange. AlphaSet never holds your assets.