Trading hasn't started yet?

Why don't I see trades right away?

After you connect your exchange and choose a plan, the Quant Engine doesn't trade instantly. It reads your full balance, syncs with your exchange, then waits for the Alpha's own cadence:

• Alpha Crypto: opens its first positions at the next rebalance, by next Monday at the latest (the portfolio is rebalanced weekly on Monday, so a mid-week connection can wait up to 5 days).
• Alpha Stock: places its first orders in the next trading session (the stock market only opens on business days).
• The clock starts once both conditions are met: exchange connected and plan paid, whichever order you did them in.

During this window your dashboard may show DEMO data. When the Engine places its first trade, you'll get a notification and see your real portfolio replace the DEMO one.

🖼️ [IMAGE PLACEHOLDER] AlphaSet dashboard in a "calibrating" state - a "Setting up" label plus the subtext "Alpha Crypto opens its first positions at the next rebalance, by next Monday at the latest," on a dark background with mint accent.

Two common reasons trading hasn't kicked off

1. Payment not yet recorded. If your subscription payment hasn't gone through, the Engine won't start. Check the payment status in Plans & Billing. If your payment was declined, see [[payment-failed]].
2. Allocation differences smaller than the minimum tradable size. If your portfolio already closely matches the target allocation, the Engine may not need to place new orders right away. Trades appear once there's a large enough difference.

How to check for yourself

Your funds always stay on your own exchange - you can view trading activity there directly at any time.

• Open your exchange account (BingX / Bybit / Hyperliquid for Alpha Crypto, or DNSE - the Entrade X app - for Alpha Stock).
• If trades have already started on the exchange but the AlphaSet dashboard still shows DEMO, just wait a little - the dashboard will sync within about an hour.

When should I contact support?

• Alpha Crypto: Monday's rebalance has passed and you still see no positions on the exchange → allow about 1 more day, in case the rebalance needs extra time to fill. Alpha Stock: the next trading session has passed with no orders.
• Past that point you still see no trading activity at all on the exchange → open the in-app support chat and the team will check and explain exactly what's happening.
• There are trades on the exchange but the dashboard is stuck on DEMO longer than expected → message support and it'll be fixed quickly.

See [[contact-support]] for how to send the right details.